Living with Covid
We continue to live through extreme and challenging times.
At Greener Gardens® we took a pro active part in dealing with the COVID-19 / Corona Virus, to reduce disruption and improve our services. In summary we reviewed:
- how our staff worked:
- how our systems operated:
- how our customers can help us deliver our service safely at their home.
During this time our business has learnt a lot, we have enjoyed fantastic support from old and new customers. We believe it also helped focus on we can operate safely for our customers safety and of our committed team plus also the environment.
We call this Treat Safe®
In light of the new government advive, we believe it is right to continue with many of the BEST PRACTICE apopdted to ensure we continue to provide a safe service and working environment.
Our treatment process will follow this process;
We will either knock or ring the doorbell, step back to observe social distance, if no answer, then like other services e.g. window cleaner, we will get straight to work.
During our visit:
Help our staff comply with social distancing prerences and ensure that we have access to the area to be treated, any gates are unlocked, open and passageways are clear for staff and equipment, we include an estimated arrival time to help with this.
On completing the treatment:
We will complete our records as normal and send the invoice or advice note electronically. If we notice anything abnormal with your lawn or have any concerns, we will email our condition report and recommendations.
We continue to take guidance from the NHS and government, the above process will help us take our part in managing the risk of the virus.
Keep well, enjoy your garden and stay safe.
Last updated 15 April 2022
Why Treat Safe?
Like many business we have reviewed and amended working practices to be Covid-19 safe. This is part of our Treat Safe®, Working Together : Treating Safely. We believe our initiative is both reassuring not just to ensure safety of our customers and staff during Covid 19 but also shows our commitment towards the environment.
Below is our latest information on Covid-19.
- The Treatment Process FAQ's
- Past Covid 19 customer updates
- Customer responses
The Treatment Process
We will continue to send our service emails prior to our call, we have updated details within each message, please take time to read it. We are keen to ensure that you maintain the ability to raise questions or concerns about your lawn. You can do this by either emailing or telephoning before the visit. We will then assess any queries whilst we are there.
Q and A
Past Covid 19 updates
In line with Government instructions about Keeping your business open and positive media clarification about trades working in the garden.
Below is record of Covid 19 customer correspondence and the efforts we are taking.
Some customer responses
Below are a few customer responses received regarding the above communication;
Many thanks John – I will warn the family to expect you – good luck to all your excellent team & stay safe." - Mr Page
"Thanks for your continued excellent and safe service." - David
"Thanks for your updates and keeping us so well informed. I feel your pain as a self employed builder myself" - Andy
This strikes me as being as considerate as it is wise. Many thanks John ; I am fully in agreement. Best wishes from Malaysia…but not for much longer! Neil
Thank you for the update John. Best of luck for this challenging time. – Meghan
Thanks John, Understood and agreed!
Thanks John, most thoughtful of you, understood and much appreciated – Andy
Thank you for your excellent response. I suggest not to bother to leave a treatment note, maybe convert all in electronic form? Best wishes Eddy
Happy for you to continue our treatment which I think is next week. Don’t bother even ringing the bell. You have full access to the lawns. Just leave the bill as you say.
Thank you – Very helpful email
Thanks John, appreciate this. I’m finally realising that this situation is serious and therefore really necessary to follow the national guidance. Am perfectly happy to accept your changes, and hope that your business continues un-interrupted.
Thank you for this thoughtful email and approach – David
That’s all good for me John, thank you.
Thank you for an excellent service under very difficult circumstances. – Jenny and Trev
This is an excellent, clear email and very sensible! – Keep well, James
Thank you for this update of your services. Much appreciated. Your Q & A section is very helpful for your customers.