FAQ's

Most of our customers ask us to start right away, however if you require time to consider our service that's not a problem.

Working together on your lawn all we ask you to do is:

  • Should you need to reschedule, please give as much notice as possible, preferably 7 days;
  • Ensure access is available and your lawns are clear for us to complete the treatment;
  • Make full payment within 14 days.

Below are the most 'Frequently Asked Questions'. If you have any other queries, do not hesitate to contact us on 0115 837 8439 or via email.

General Questions

Do you have any kind of guarantee for your service?
Yes, Greener Gardens stands behind its service. "You take no risk whatsoever with Greener Gardens Lawn Service. You must be fully satisfied with every treatment. If not, simply let us know and we'll immediately make things right. We are never satisfied until you are.
When is the best time to start the service?
There is never a bad time to start creating a beautiful lawn. You can adopt the service at any time. Homeowners are constantly amazed to see what they thought was a lawn beyond saving transformed into a beautiful lawn.
Is it safe for my children and pets?
Yes it is. We do ask that you keep off the lawn until the products applied have dried (usually less than 2 hours). We recommend that grazing pets such as rabbits and guinea pigs be kept off the lawn for the next 2-3 cuts to avoid ingestion of applied treatments.
Will the weedkillers harm any plants or trees?
No. By using herbicide controls, in the right conditions, with proper precautions, or using shields, where necessary, ornamental plants and trees will not be affected.
Why do I have moss affecting my lawn?
Moss lives and survives on lawns that retain moisture and on lawns that are compacted or have a poor coverage of grass. We normally recommend that you consider a double attack based around a programme of moss killer and aeration. The first destroys the existing moss growth, the second reduces compaction that makes it less likely to return. As compaction occurs by the lawn being used and by movement of the sub-soil, your lawn will require aerating, if it is to have the full benefit of the management programmes throughout the year.
Do you treat moss problems?
Because of the nature of moss its best to treat it with a combination of control and cultural treatments. Dont forget, simple changes like introducing more light by pruning can have a beneficial impact. If you have a moss problem, it is dealt with, or advised on immediately.
How soon before I will see a result?
You should see a result in approximately 7 days with the correct weather conditions.
What if I already have a Gardener?
Hundreds of Greener Gardens customers already have a gardener. Our service is specialised only to your lawn, when the lawn looks good the whole garden looks great.
Do you give advice on lawn mowers and mowing?
Mowing practices, advice on watering and numerous other factors contribute to a beautiful lawn, this is why we include this on our lawn report. We would be delighted to give you as much information as you would like.
Do I have to be at home when you apply a treatment?
No as long as we can gain access to your lawns. We leave a treatment report which contains any special instructions. Please ensure that these are read.
Do I have to water the lawn following the treatment?
Normally you don't, however our treatment report will inform you of any special instructions.
How much water should I apply to my lawn?
Yes, Greener Gardens stands behind its service. "You take no risk whatsoever with Greener Gardens Lawn Service. You must be fully satisfied with every treatment. If not, simply let us know and we'll immediately make things right. We are never satisfied until you are."
When is the best time to water my lawn?
The best time to water is early morning before the temperature rises to high, avoid mid day watering as too much water evaporates and does not benefit the plant, evening watering is advisable but can sometimes encourage disease.
Are Greener Gardens licensed to treat lawns?
Many products used by Greener Gardens staff requires certification to National Proficiency Training Council (NPTC) standards. All of our operatives hold PA1 and PA6 licences.
What would I see after a weed killer has been applied?
Following our weed-killing treatment, the weeds should start to grow rapidly, then curl and die after 2-3 days, but it may take up to 10 days dependent on the weed type. Unusually hot weather, heavy rain within 24 hours of treatment, or mowing immediately after treatment can reduce control.
How soon can I cut my grass after a treatment?
Normally within 48 hours, unless otherwise advised, but if we have applied herbicides, the longer they are left on the leaf, the better. This helps the weedkillers to be more effective.
Are the fertilisers hazardous?
Our granular fertilisers are not considered hazardous products. While no herbicide material may be legally classified as completely 'safe', our weed control can be termed 'practically non-toxic'. These products are all certified for use on lawns, used by our NPTC qualified staff in strict compliance with labelled instructions. They do not represent any significant threat to your family or pets.
I have been advised that I have thatch in my lawn...
Thatch is another name for debris made up of a fibrous material, leaves and other organic substances. It builds up naturally when mowing and by natural use of your lawn. Its presence retards growth of your grass by reducing the light and oxygen that healthy grass requires. As it traps moisture on the surface of the grass it will also attract moss!

A scarifying programme is needed to remove the existing thatch by hand or mechanical raking. Its recurrence is discouraged by aeration, which can be either by solid or hollow-tine spiking. This in effect gives the roots of the grass air and allows water and fertilisers a direct route to where they can best encourage growth.

Service Questions

How and when do we pay?
Payment is appreciated on the same day but always within 14 days of our invoice. We accept payments by cash, cheque, standing order or bank transfer. Bank payment details are included on your invoice.
Where do I send my payments?
We consider a refund within 14 days of purchase on a case-by-case basis and don’t offer unconditional refunds. Due to the increases of frauds in the industry (purchase a product and then request a refund to get the product for free), we only grant the refunds for some specific cases.
Does it really cost less than doing it myself?
We consider a refund within 14 days of purchase on a case-by-case basis and don’t offer unconditional refunds. Due to the increases of frauds in the industry (purchase a product and then request a refund to get the product for free), we only grant the refunds for some specific cases.
Are there any hidden charges?
We consider a refund within 14 days of purchase on a case-by-case basis and don’t offer unconditional refunds. Due to the increases of frauds in the industry (purchase a product and then request a refund to get the product for free), we only grant the refunds for some specific cases.
Do I have to sign a contract?
We consider a refund within 14 days of purchase on a case-by-case basis and don’t offer unconditional refunds. Due to the increases of frauds in the industry (purchase a product and then request a refund to get the product for free), we only grant the refunds for some specific cases.
How do I cancel before my first treatment?

Should you wish to cancel your agreement with Greener Gardens within 7 days of your initial quotation please complete and return the Cancellation Form.

Treatment notifications
We normally notify you of treatment dates by email or letter approx 10 days before the treatment date .  Our preferred method is email and you will receive reminders approx 21, 10 and 3 days prior to the treatment.
gmail is sending notifications to junk

If you have been affected, we have been advised you should take the following two steps:

Step 1. add our email address cm_ggardens@calldatamanager.co.uk to your address book.

Step 2. Update the email address to "never send it to spam" option in its Filter rules.

A short 30 second video is available on You Tube which shows how to do this, to view copy this link to your browser www.youtube.com/watch?v=VVyLW_Whubg

We hope that this action will ensure that our treatment communications get through to you.

hotmail is sending notifications to my spam
If you have been affected, we have been advised you should take the following steps:

Step 1. Select Options then "More Options" from the Windows Live Hotmail toolbar.
Step 2. Follow the Safe and blocked senders link under preventing junk email.
Step 3. Click Safe senders and add our email cm_ggardens@calldatamanager.co.uk to list in the Sender.

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Office

  • 32 Mowbray Gardens,
    West Bridgford,
    Nottingham.
    NG2 6JN

Where we work...

We operate both North and South of the River Trent, many of our customers are located in: West Bridgford, Radcliffe on Trent, Bingham, Cotgrave, Tollerton, Keyworth, Ruddington and North of the River: Beeston, Chilwell, Wollaton, Bramcote, Nottingham, Mapperley and Arnold.

Call: 0115 837 8439 or email for a FREE quotation.

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